This one has more going on than most. Three things worth flagging before the policy:
- They have explicit SMS marketing consent on the form, including promotional messages. That’s TCPA territory and needs full treatment.
- The Bidr/Beeswax retargeting pixel is firing sitewide. That’s an advertising tracker that follows visitors across the web for ad targeting. Has to be disclosed.
- They already have a Terms and Conditions page linked, so this policy just needs to cover privacy.
What Data We Collect and Why
Contact Forms
When you submit a contact form on our site, we collect your name, email address, phone number, and any message you include. This information is used to respond to your inquiry and schedule your service appointment.
SMS Communications
By checking the consent box on our contact form, you agree to receive text messages from Bill’s Plumbing and Drain Service at the number provided. These messages may include appointment reminders, account notifications, and promotional messages such as sales, coupons, and seasonal offers. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any message. Reply HELP for assistance or email BillsPlumbing719@gmail.com.
Advertising and Retargeting
Our site uses a third-party advertising pixel (Bidr/Beeswax) that collects anonymous data about your visit in order to show you relevant ads from Bill’s Plumbing and Drain Service on other websites you visit. This pixel may set cookies and collect information such as your IP address, browser type, and pages visited. This data is used for advertising purposes only. You can opt out of interest-based advertising through the Digital Advertising Alliance opt-out tool at optout.aboutads.info or by adjusting your browser’s cookie settings.
Google Analytics
We use Google Analytics (GA4) to understand how visitors use our website. GA4 collects anonymized data including pages visited, time on site, general location, device type, and browser. This data is processed by Google and governed by Google’s Privacy Policy. We do not use this data to identify individual visitors. You can opt out via the Google Analytics Opt-Out Browser Add-on.
Website Technical Data
Like most websites, our site automatically collects basic technical data when you visit, including your IP address and browser type. This is used for security and spam prevention only.
How We Store Your Data
Contact form submissions are received via email and managed internally by Bill’s Plumbing and Drain Service staff. Your data is stored on password-protected systems. Payment processing for services is handled in person and is not collected through this website.
Who Has Access to Your Data
Your personal information is not sold. It is shared only as follows: with our SMS messaging platform for the purpose of sending text communications you have consented to receive, and with our advertising platform (Bidr/Beeswax) for retargeting purposes as described above. It is otherwise accessible only to Bill’s Plumbing and Drain Service staff involved in responding to your inquiry or servicing your account.
How Long We Retain Your Data
We retain contact and inquiry information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. To request deletion, contact us at BillsPlumbing719@gmail.com or (719) 598-4775.
Your Rights Under the Colorado Privacy Act
As a Colorado resident you have the right to know what personal data we hold about you, access or correct that data, request its deletion, and opt out of the use of your data for targeted advertising. To exercise these rights, contact us at BillsPlumbing719@gmail.com. We will respond within 45 days.
Data Security
We take reasonable steps to protect the information you provide. In the event of a data breach affecting your personal information, we will notify affected individuals as required by applicable law.
Embedded Content
Pages on this site may include embedded content such as maps from Google Maps. Embedded content behaves as if you visited those platforms directly and may set their own cookies or collect data per their own privacy policies.
Changes to This Policy
We may update this policy periodically. The date at the top of this page reflects the most recent revision. For questions about this policy, contact us at BillsPlumbing719@gmail.com.
